Endpoint Edge Activation

How to activate my Secure Endpoint Edge

Please follow the step-by-step instructions below to activate your Byos Secure Endpoint Edge device.

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Before you begin: Only approved Activators can activate a Secure Edge device. Confirm with your Administrator that you've been added as an Activator in the Management Console. See Managing Activators for details.

You will need:

A Byos Secure Edge device.
Access to the internet.
The email address approved for activation in your organization.
A few minutes for the Edge to download potential updates.

A Byos Edge must be on the latest supported software version before activation will succeed, the currently supported version is v3.0.2.

Choose Your Activation Method

You can activate your Secure Edge using either the Byos Edge App (recommended) or the Local Web Dashboard.

Method	How to Access
Byos Edge App	Download – available for Windows and macOS
Local Web Dashboard	Open a browser and go to https://192.168.61.1

Step 1 — Connect to the Network

Plug in your Secure Edge based on your device type:

Plug into a USB-C port on your laptop, then connect to Wi-Fi.
- Byos Edge App
- Local Web Dashboard

Step 2 — Wait for the Software Update

Your Edge must be running the latest software version before it can be activated.

Current required version: v3.0.2
As soon as the Edge connects to a network for the first time, it automatically queues an update.
Updates are approximately 150 MB and typically take 1–10 minutes, depending on network speed.
You can monitor update progress in the Management Console under MC > Alerts.

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Important: Requesting an activation token before the update finishes will result in an "activation rejected" email. After 3 rejected attempts, your organization's Owners will be notified automatically.

Step 3 — Request Your Activation Code

Enter your email address in the app or web dashboard. An activation code will be sent to your inbox.

Step 4 — Enter the Activation Code

Input the code from your email to proceed with activation.

Step 5 — Confirm Activation

Click Done. You'll know activation was successful when:

The app icon in your system tray shows the device as connected.
You receive a confirmation email stating you are now licensed and active.

Step 6 — Verify in the Management Console

Your Administrator can confirm the device is online by navigating to Edges in the Byos Management Console. See Edges in the Byos Management Console for an overview.

Troubleshooting

I submitted my email but never received an activation code.
- Contact your Administrator to confirm you've been added as an Activator in the Fleet.
I got an error during activation.
- Double-check that you entered the activation code exactly as it appeared in the email. Codes are case-sensitive.
I cannot access the dashboard.
- Double-check that you entered the activation code exactly as it appeared in the email. Codes are case-sensitive.
It appears the activation process failed.
- Confirm with an administrator that your email is registered as an activator
- Check network connectivity
- Retry activation via the app

PreviousGateway Edge Activation